Terms of service

Terms and Conditions

  • All Gift Vouchers purchased from us are strictly valid for one year.
  • Tour bookings are time specific. It is the clients responsibility to arrive on time, on the correct date.
  • If you arrive too late to join your tour at your allocated time you may not be able to participate and all payments may be forfeited.
  • Tours are subject to cancellation at short notice if weather conditions are not suitable. See cancellation policy.
  • A refund will only be issued if the tours booked (not vouchers) cannot be rescheduled.
  • A refund will only be issued if the tour (not Vouchers) was booked and paid for directly with Cann Woods segways.
  • Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.
  • Remember to dress appropriately for the weather conditions on the day.
  • This experience is not suitable for pregnant women.
  • It is your responsibility to inform the staff of any disability or prior injuries before taking part.
  • You will be required to read and sign a statement of risk before participating on the day. This will be witnessed by a member of staff. Any false information could affect your safety.
  • Secure footwear should be worn (trainers, light walking boots, etc. but not flip-flops or any open toed sandles please).
  • All riders are required to wear helmets which will be provided (you can use your own)
  • A parent or responsible adult must sign a consent form for riders 10 to 18 years old and accompany them on the tour.
  • A maximum weight limit of 146kg (23 stones / 322 lbs) applies.
  • Riders must be comfortable standing for the duration of the tour.
  • The rider should be able to shift their weight & be comfortable leaning slightly from side to side and be capable of stepping on and off the Segway PT when required without assistance.
  • 3rd party experience day vouchers must be brought with you on the day.
  • If you book though an experience day company and do not present your voucher upon arrival you will be required to pay the full price to be able to participate.
  • Gift vouchers are non-refundable
  • We can not be held responsible for park/site closures or any unforeseen circumstances.