Refund Policy

 

Schools and Events policy.

Should you need to cancel a confirmed tour booking the following policy applies:

• Events do not come under the same policy as online booking due to the complexity of the event to cancel a pre-organised Event a 30 day cancellation policy has to be enforced due to staffing & permissions anything after 30 days no Refund can be given.

Tours and online booking policy

Should you need to cancel a confirmed tour booking the following policy applies:

• More than 7 days notice – Option to reschedule tour date or request refund of total paid.
• Less than 7 days but more than 48 hours notice – Option to reschedule tour date only. No refund unless tour places are resold.
• Less than 48 hours notice – No option to reschedule or refund unless tour places are re-sold. Reducing booking size without the above notice – Liable for full payment of original booking.
• A refund will only be issued if the tour was booked online and paid for directly with Plymouth segway.
• Bookings made using 3rd party and “Experience Days” and Vouchers if still in date will be rescheduled subject to the above restriction.