Refund Policy

Should you need to cancel a confirmed tour booking the following policy applies:

More than 7 days notice – Option to reschedule tour date or request refund of total paid.
Less than 7 days but more than 48 hours notice – Option to reschedule tour date only. No refund unless tour places are resold.
Less than 48 hours notice – No option to reschedule or refund unless tour places are re-sold. Reducing booking size without the above notice – Liable for full payment of original booking.
A refund will only be issued if the tour was booked online and paid for directly with Plymouth segway.
Bookings made using 3rd party and “Experience Days” and Vouchers if still in date will be rescheduled subject to the above restriction.