FREQUENTLY ASKED QUESTIONS

Q: What is the minimum or maximum age for the tour?
A: Minimum age is 10 yrs. So far 98 yrs is the oldest we have had! The minimum weight for the standard tour is 5 stone 4 pounds ( 33 kilos) Minimum weight for extended tour is 5 Stone 10 pounds ( 38 kilos ) There is a maximum weight limit of 23 stone. You must fully understand, just like a bike, there is a risk of injury if you fall from a Segway.

Q: What time do the tours start and finish
A: Our tours start at 10:30am to 4:30pm, on the half hour every hour. Summer times may be extended to 6:30pm Check Here

Q: Do you provide training on the Segway?
A: Yes we provide full training

Q: Can I book in advance for my tour?
A: Yes, please click here.

Q: Can I just turn up and have a go?
A: You can but you may be disappointed in the holiday season, as we are usually quite booked at weekends & week days. So do call us before you leave.

Q: Can I pay with my debit/credit card?
A: Yes, if you book in advance we can take card payment. Our card machine can be a little temperamental in the forest occasionally with acquiring a signal.

Q: How many can take the tour at once?
A: We can take groups up to 8 people at any one time on the day, pre-booked tours up to 20.

Q: Can I hire a Segway for a Party or Event?
A: Yes, please see our Sales & Hire page or call us to discuss your requirements

Q: Do you operate in the rain / snow / ice?
A: We do, but in certain conditions for safety, we may cancel and rebook your tour. If there are any unanswered questions you have then please call us on 07549 010291

Terms and Conditions

  • All Gift Vouchers purchased from us are strictly valid for one year.
  • Tour bookings are time specific. It is the clients responsibility to arrive on time, on the correct date.
  • If you arrive too late to join your tour at your allocated time you may not be able to participate and all payments may be forfeited.
  • Tours are subject to cancellation at short notice if weather conditions are not suitable. See cancellation policy below.
  • A refund will only be issued if the tour cannot be rescheduled.
  • A refund will only be issued if the tour was booked and paid for directly with Cann Woods segways.
  • Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.
  • Remember to dress appropriately for the weather conditions on the day.
  • This experience is not suitable for pregnant women.
  • It is your responsibility to inform the staff of any disability or prior injuries before taking part.
  • You will be required to read and sign a statement of risk before participating on the day. This will be witnessed by a member of staff. Any false information could affect your safety and invalidate your insurance.
  • Secure footwear should be worn (trainers, light walking boots, etc. but not flip-flops or any open toed sandles please).
  • All riders are required to wear helmets which will be provided.
  • A parent or legal guardian must sign a consent form for riders 10 to 18 years old and accompany them on the tour.
  • A maximum weight limit of 146kg (23 stones / 322 lbs) applies.
  • Riders must be comfortable standing for the duration of the tour.
  • The rider should be able to shift their weight & be comfortable leaning slightly from side to side and be capable of stepping on and off the Segway PT when required without assistance.
  • 3rd party experience day vouchers must be brought with you on the day.
  • If you book though an experience day company and do not present your voucher upon arrival you will be required to pay the full price to be able to participate.
  • Gift vouchers are non-refundable.

Cancellation Policy

Should you need to cancel a confirmed tour booking the following policy applies:

  • More than 7 days notice – Option to reschedule tour date or request refund of total paid.
  • Less than 7 days but more than 48 hours notice – Option to reschedule tour date only. No refund unless tour places are resold.
  • Less than 48 hours notice – No option to reschedule or refund unless tour places are re-sold. Reducing booking size without the above notice – Liable for full payment of original booking.
  • A refund will only be issued if the tour was booked and paid for directly with Plymouth segway. Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled subject to the above restriction.